- Incidents related to installation support will not count towards any support incident limit if reported within the 30-day installation support period.
- Business hours are defined as Mon–Fri, 9am–6pm CET, excluding holidays.
- «Emergency» is defined as an incident involving a production system being down or unresponsive, with no workaround available.
- Time we actively dedicate to building features according to your roadmap per month.
Pricing and Support
Explore Ænix Platform pricing. Unlock the full potential of Cozystack platform with enterprise features, flexible billing, SLA-backed commitments, personalized support, and a custom roadmap.