Ænix enterprise support for Cozystack is a support subscription for organizations that already run open-source Cozystack themselves, on their own or leased hardware. It is priced from the published list: four tiers per 10 physical nodes per month — Basic $1,250, Standard $3,000, Plus $5,500 on annual billing, and a custom Enterprise tier. It is the same subscription as the Ænix Public Cloud Platform: every tier also includes the proprietary Ænix commercial modules (billing system and WHMCS integration), which a self-run team can simply leave unused. Every tier includes incident response with a defined SLA (emergency response from 8 hours on Basic down to 1 hour on Enterprise), CVE fixes and a dedicated support channel. Higher tiers add platform installation, supervised upgrades, fast-track security fixes, 24×7 coverage, architecture advisory and guided migration. Support comes from Ænix, which created Cozystack and maintains it together with engineers from other companies. No platform build or migration is needed.
Already running Cozystack? Ænix enterprise support puts the engineers who maintain it on call for your clusters, priced from the published list: from $1,250 per 10 physical nodes per month.
For teams running Cozystack themselves
You installed Cozystack from cozystack.io, it runs in production, and you want a response time you can rely on. That is what this subscription is for. You buy support tiers per 10 physical nodes from the published price list; there is no platform licence and nothing to migrate. Every support tier includes the proprietary Ænix commercial modules (billing system and WHMCS integration). The price list is the Ænix Public Cloud Platform subscription; a team running Cozystack itself buys the same subscription and can simply leave the commercial modules unused.
| Tier | Price per 10 nodes / month (annual) | What it adds |
|---|
| Basic | $1,250 | Business-hours support, the Ænix commercial modules, 5 incidents, 8-hour emergency response, CVE fixes, knowledge-base upgrade guidance, 1 hour of training per month |
| Standard | $3,000 | Unlimited incidents, 4-hour emergency response, platform installation, supervised upgrade assistance, fast-track security fixes, remote work on your clusters with your approval, support for white-label and GPU sharing (HAMi) configuration |
| Plus | $5,500 | 24×7 support, 8-hour standard response, architecture advisory and best-practice audits included, air-gapped installation support, guided migration, compliance audit support, external monitoring, personalized roadmap |
| Enterprise | Custom | 1-hour emergency and 4-hour standard response, migration managed by Ænix, customer contract templates permitted, co-engineering on features |
Work outside a tier’s scope is billed at $150 per hour. The row-by-row comparison, including training hours and procurement terms, is in one table on the pricing page.
What is included
- Incident response with the tier’s SLA: triage, root-cause analysis and a fix or workaround from engineers who can read the stack traces.
- Upgrades and patches. CVE fixes on every tier; supervised upgrades and fast-track security fixes from Standard. Supported versions are agreed in the contract for your estate.
- Architecture review. Billed hourly on Basic and Standard, included on Plus and Enterprise.
- A dedicated support channel on every tier.
Customers of the Ænix Public Cloud Platform buy this same subscription and put the commercial modules it includes (billing and WHMCS integration) to work. Private Cloud Platform and AI Platform programmes are quoted per RFP and include the support tier chosen during scoping.
Ænix platforms → | Support tiers and pricing →
How to start
Tell us how many clusters and physical nodes you run, which Cozystack versions, and the response time you need. We will confirm the tier and the support terms on a short call.
Cozystack is a CNCF project that Ænix created and maintains together with maintainers from other companies.
Frequently asked questions
Do we need to buy an Ænix platform to get support?
No build or migration. You buy the same subscription as Public Cloud Platform customers, from the same price list, and keep running the Cozystack you installed; the commercial modules included in every tier can simply stay unused. Cozystack is Apache 2.0 and a CNCF project; running it without buying anything from Ænix is a legitimate choice, and the subscription puts the maintainers on call when you want them.
How much does it cost?
The published tiers per 10 physical nodes per month on annual billing: Basic $1,250, Standard $3,000, Plus $5,500, and a custom Enterprise tier. Monthly billing costs 20% more; annual billing works out as two months free. Work outside the tier’s scope is billed at $150 per hour. The full comparison is on the pricing page.
What does the response SLA cover?
Response, not resolution. An emergency — a production system down or unresponsive with no workaround — gets an engineer within the tier’s window: 8 hours on Basic, 4 hours on Standard and Plus, 1 hour on Enterprise. Standard requests are answered within 2 business days on Basic and Standard, 8 hours on Plus and 4 hours on Enterprise.
Are upgrades included?
Every tier gets CVE fixes and access to the upgrade documentation. From Standard upward, Ænix engineers supervise your upgrades and fast-track security fixes. Upgrade planning off an older version is one of the most common reasons teams start a subscription.
Which Cozystack versions do you support?
The supported versions are agreed in the contract for your estate. A local fork is a scoping conversation: we can support divergence we have reviewed, and we will say plainly when a change has moved a deployment outside what we can reason about.
Do your engineers need access to our clusters?
Not on Basic, where support runs through the support channel. From Standard upward, Ænix engineers can work on your clusters remotely, and only with your approval for each session.
How does this differ from free community support?
Community support is GitHub issues, the #cozystack channel on Kubernetes Slack and the Telegram group: best-effort answers from maintainers and other operators, and often good ones. What it cannot give you is a response time you can put in a risk register, engineers who know your topology, or an upgrade you can schedule.
Does support include compliance work?
Compliance audit support is included from the Plus tier. Formal certification of your organization is not something a support contract delivers; ISO 27001 or DORA programme work is scoped as a separate service.
